Top 10 best HR management software 2023
Human resource management is always a difficult problem for leaders to worry about, especially when the staff size is up to hundreds or thousands of people. If you still use the manual method, surely...
To choose or not to choose an open source CRM, that’s the dilemma.
Deciding which customer relationship management (CRM) system is best suited to your business or enterprise is no easy task, especially considering the sheer number of options on the market today.
If you are interested in customer service and satisfaction, you need CRM software. Now, if you are not sure what an open source CRM platform is all about,what the best options are in 2021, and want to discover the advantages that this type of tool brings to your company or enterprise, this article is for you. Join us to compare the best open source CRM software so that you can make the right choice for your business or enterprise without wasting valuable time searching for information all over the internet.
Let’s get started!
Open source CRM software is a kind of blueprint that allows users to create their own customised system tailored to their needs. In this sense, because the code is public, it is possible to edit and distribute it freely.
The aim of such open platforms is that, because any programmer can work on the code, the application is gradually improved until it is bug-free.
However, unlike most proprietary CRMs, you will need a programmer to modify the code of the open source solution or platform. If you have the right people on your team, an open source CRM platform is an excellent choice for your business.
In order to make the following comparison, Appvizer has taken into account the following selection criteria:
EspoCRM is an open source CRM for all types of companies and sectors:
Unlike Dolibarr, EspoCRM focuses mainly on customer relationship management, with advanced features and a rather nice design for open source.
Finally, the software has a cloud version subject to subscription, with various formulas.
It remains a free tool if you deploy it yourself locally. There is no limit to the size of your database, and you can develop the code according to your requirements.
In its basic version, EspoCRM covers most CRM needs:
With the extensions, the Sales Pack or the Advanced Pack (all paid), you can strengthen the software by adding additional modules. These include, for example:
EspoCRM allows a high degree of customisation. In particular, you can :
As far as support is concerned, all you have to do is ask your questions on the EspoCRM community forum to benefit from free support from developers or users.
The software supports 26 languages.
It has a rather modern and responsive design.
EspoCRM is constantly evolving, with new features being developed every two months.
Once again, the tool can be complex to learn at first sight… open source obliges.
Nevertheless, its functionalities and its possibilities of evolution will seduce companies that choose to turn to free software.
Finally, many EspoCRM users emphasise its intuitiveness and ease of use (once the tool has been installed and configured), due in particular to a rather pleasant interface and navigation.
VTiger is an open source CRM inspired by SugarCRM, since it is an evolution created from the app’s code.
Rather modern, the tool is more particularly intended for VSEs and SMEs. While it is sales-oriented (as expected of any good CRM), it is also support and customer service-oriented. Consequently, it is a very complete software for customer relationship management in the broadest sense.
For once, VTiger offers a hosted version in the cloud, available as a subscription plan.
The open source version of VTiger is free if you install it yourself on your own servers.
The solution includes many features to optimise your sales, but also your customer relations, such as:
This CRM system can be built according to your needs thanks to the numerous integrations available:
You benefit from regular updates and the deployment of new features.
This open source solution allows fine control of user access, thanks to the assignment of roles and profiles by administrators.
VTiger also has a large community of users and developers to support and evolve the tool.
The software is available in 25 languages.
If you want to move to the cloud without paying extra, there is a Pilot version of VTiger, which is quite comprehensive in terms of features and is completely free for up to 10 users.
VTiger is known for its ease of use and its large community. It is therefore perfectly suited to young companies who wish to embark on the adventure of open source CRM.
The tool is also very customisable and scalable, thanks to the new extensions that are regularly developed and that will complete your basic version if necessary.
SuiteCRM is an open source CRM inspired by SugarCRM, since it is an evolution created from the latter’s code.
The software is more particularly intended for VSEs and SMEs, but it works perfectly also with big societies and companies.
There is no need to manually perform updates or manage maintenance requests thanks to the SaaS model of this application.
Whether running on Linux, Mac or Windows, Suite CRM can be used anytime, anywhere thanks to its SaaS model, which is easily accessible via an internet connection. This means you always have access to core functions such as account and contact management and opportunity management. The software data is stored directly at SuiteCRM, ensuring its secure storage.
The strengths of SuiteCRM :
SuiteCRM is a helpful solution for increasing sales. The software provides a clear view of the processes that affect sales and customers, as well as elements that enable the identification of new opportunities.
With its Open API and its extensive catalogue of plugins, SuiteCRM integrates seamlessly with other solutions, such as Outlook, WhatsApp, Zoom, Facebook, Gmail, Quickbooks, LinkedIn, and many more.
Software name | Target | Major strengths | Price |
SuiteCRM | VSEs and SMEs, large groups | Functional, interactive and easy-to-use interface | Free in its self-hosted version |
EspoCRM | All types of companies and sectors | High degree of customisation | Free in its self-hosted version
From €12/month/user for its cloud version |
VTiger | VSEs and SMEs | Complete customer relationship management | Free in its self-hosted version
Free for its Cloud Pilot version, up to 10 users |
These are some of the main advantages of choosing an open source CRM for your business:
As we have said previously, when choosing your open source software there are many features to take into account. However, these three are the most basic and relevant:
Finally, remember to choose your tool according to your needs and taking into account the time you are willing to invest in developing and customising it, because time is money and this factor is essential when choosing.
If you still haven’t decided which CRM software to choose, we invite you to take a look at our directory and evaluate all the options that Appvizer has for you.
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