The embarrassing issue is a big damage to Samsung’s reputation. In the flagship smartphone launched in March this year, Samsung has packed in-display fingerprint sensor. Last week, Galaxy S10 owner couple found out that the fingerprint sensor stopped working properly. When the smartphone owner, Lisa Neilson applied screen protector bought on eBay, she could unlock her phone with any of her fingers. Even her husband, whose fingerprints are not registered can also unlock the device.
The problem is limited to Galaxy S10, S10 Plus, and S10 5G smartphones with protectors that come with silicon phone cases. The company has used ultrasonic fingerprint reader in these flagship smartphones.Samsung has promptly acknowledged the issue. In an official statement, Samsung spokesperson said, “We are investigating this issue and will be deploying a software patch soon.”
At present, anyone can unlock the Samsung Galaxy S10 with their own fingerprint. KaKao Bank from South Korea has already issued an advisory asking its customers to stop using their fingerprint sensor to use the banking services. For banking related apps, the users can opt for traditional numerical PIN code or face unlocking system.
Samsung is working on the patch, which will be available as early as next week. The company is warning users to remove any such screen protectors. The users are recommended to delete registered fingerprints and re-register them without the cover.