The WhatsApp chatbot called MyGov Corona Helpdesk is designed and developed by Haptik. With around 500 confirmed cases of Covid-19, the citizens of India need to be made aware of the Coronavirus and its possible effects. WhatsApp Chatbot is a convenient way to get information that you need without searching for anything online or asking the doctor.
WhatsApp users can get information by simply sending “Hi” to +919013151515. The chatbot will promote them to either type in a query or choose from the list of frequently asked questions. Depending on the questions, users will receive verified information. The content is in the form of a video, infographic, or text.
Dr Harsh Vardhan, Union Minister for Health and Family Welfare, Science, Technology and Earth Sciences said, “In times of global crisis such as the COVID 19 Pandemic, it is imperative that we rely only on factually correct and verified information. I commend Facebook for this great effort to synergise facts from credible sources and put it in the public domain through a popular messaging platform like WhatsApp. It shall definitely have a resoundingly positive impact on public health. When facts are incorrect, it leads to panic and takes the form of a vicious cycle. I appeal to people, transcending all borders, to use precautions that are being given out through official sources and to NOT get misled by myths that are circulated by mischievous elements.”
Access to credible information is crucial in battling Coronavirus. Verified source of information will help in stopping the spreading of misinformation across the internet and social media.