Government’s official WhatsApp chatbot MyGov Corona Helpdesk surpasses 30 million users in India

MyGov Corona Helpdesk, the government’s official WhatsApp chatbot, has surpassed 30 million users in India during one year since the launch. As one of the largest API-powered helplines on the social media app, the initiative was launched to manage the spread of wrong information related to COVID-19 in India. The chatbot is powered by Haptik’s Conversational AI solutions and is available in both Hindi and English languages.

On the first anniversary of the government helpdesk, a virtual event was organised recently. It was brought to light that the MyGov Corona Helpdesk has processed over 45 million conversations since its launch last year, which includes more than 67 million messages that were sent using the app.

Users can get answers to their queries by sending a Hi message to start a chat on WhatsApp. The chatbot would then show a list of frequently asked questions or users can also write their query. The answer is delivered in video, text or as infographic format.

“Over the last year, MyGov Corona Helpdesk, an AI-enabled chatbot has been a path-breaking technological solution that has helped millions of citizens by providing timely updates about the COVID-19 pandemic. The right communication strategy combined with innovative technology has been integral to deal with the pandemic, and it has been one of the endeavors of Digital India and its initiative, MyGov to become the bridge between citizens and government in ensuring dissemination of authentic information, curb rumors, myths, and misinformation. Through its one-year journey, MyGov Corona Helpdesk has evolved into a vaccination interactive system and is also giving key information about Co-WIN,” MyGov and Digital India CEO Abhishek Singh stated.