That being said, Email has its own share of limitations. While it’s great for one-on-one communication, it really isn’t all that equipped to handle team collaboration and knowledge sharing.
This was what prompted Niraj Ranjan Rout and Nitesh Nandy to build a solution that made Email more collaborative and holistic. They first met at IIT Kharagpur, where Niraj did his B. Tech in Electronics and Communications and Nitesh completed his B. Tech in Computer Science. Their first entrepreneurial venture was Mobicules, an app and web development company.
The inception of Hiver
While working at Mentor Graphics, Niraj and his team would often communicate about tech challenges through Email. They would document various methodologies so that the teams could refer to them later. But, people kept asking the same questions. That was when Niraj realized that most of the information exchanged in companies is siloed in personal inboxes.
And at Mobicules, Niraj and Nitesh figured out that while Email was a reliable communication channel, it was incapable of catering to the collaboration needs of an organisation. They envisioned Email 2.0 where teams could share knowledge as well as collaborate seamlessly. This was the genesis of Hiver.
Hiver aims to solve the problem of Email collaboration for teams. For instance, using Email to handle a function like customer support or sales can be ineffective and time consuming.
Hiver allows users to access shared inbox emails from Gmail, assign emails to team members as tasks, track their status in real-time, and collaborate without Ccs and forwards.
Hiver was part of the Morpheus Accelerator in 2010. The startup raised an initial round of angel funding to the tune of $130,000 in 2012 from the Citrix Startup Accelerator and Paytm Founder Vijay Shekhar Sharma. From then till 2018, it added 1,100 paying customers and built a 50-person team, by remaining virtually bootstrapped. And in October 2018, Hiver raised $4 million in a Series A round of funding led by venture capital firms Kalaari Capital and Kae Capital.
Hiver currently serves 1500 customers in over 30+ countries, and has an 80-member team. The startup is currently solving problems that are faced by every knowledge worker in the world, irrespective of the country, business sector and industry.