Many users took to Twitter to share their frustration when the service went down. The affected users were unable to send media or update their status, send or receive photos, GIFs, stickers, and videos. Some users are unable to load images in the app. The #whatsappdown started trending on Twitter. Looking at the tweets, the problem is not region-specific.
In India, WhatsApp went down around 4 pm in the evening. The reports of WhatsApp outage skyrocketed by 5pm. The outage map on downdetector.in suggests that the messaging app was facing error in parts of India, Brazil, Middle-East, and Europe.
The similar error had impacted Facebook-owned services including WhatsApp, Instagram, and Facebook. The users faced similar issues while uploading or sending images, videos, and other files on these apps. Facebook had later tweeted acknowledging the issue.
Facebook-owned messaging app has five billion downloads on Android, making it the second most popular app to achieve this milestone. Globally WhatsApp has 1.6 billion monthly active users. Facebook Messenger has 1.3 billion active users, and WeChat has 1.1 billion userbase.
There is no official statement from either Facebook or WhatsApp on any of their official channels yet. Facebook spokesperson later told a publication that the outage was due to a routine maintenance operation.