Jio has built this service in collaboration with Radisys, the US subsidiary of Reliance Industries. The users need not have any additional app to access this service. You simply need a smartphone with an active 4G data connection. Jio executives demonstrated the service at the third installment of Indian Mobile Congress.
The voice bot can listen to the customer questions and respond to them in the most appropriate way. The platform is powered by Machine Learning algorithm to ensure that the auto-learning algorithm improves the answering accuracy. Jio is also introducing the Jio Bot Maker, which will help in democratizing AI by enabling small businesses to create their own AI-bots.
Mathew Oommen, President of Reliance Jio Infocomm Ltd. said,
“Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone, so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption.”
Jio plans to offer the audio and text bot options to enterprise customers, brands, and executives. The highly configurable bot can be customized to fit all the use-case. The company has confirmed that it has a number of customers using this service, including HDFC Bank.