Here’s what the latest compliance report says about the ban:
1. More than 95% of bans in India are due to the unauthorized use of automated or bulk messaging, resulting in spam.
2. WhatsApp received a total of 594 grievances from users relating to various issues such as ban appeal, product support, account support, safety support. Of this, the company took remedial action in 74 instances. 73 of these were related to ban appeals.
3. The global monthly average of accounts banned on the platform is roughly 8 million. At this rate, for a 46-day period, the global average stands at 12 million.
4. WhatsApp explained that in addition to responding to and acting on user complaints through the grievance channel, it also deploys tools and resources to prevent harmful behaviour on the platform.
5. WhatsApp justified its measures saying “We are particularly focused on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred.”