Why did WhatsApp ban 2 million Indian users in just 30 days

In accordance with the IT Rules 2021, WhatsApp has published its monthly report for the 30-day period from August 1 to August 30. In this latest compliance report, WhatsApp revealed that it banned 2,070,000 Indian users.

Here’s what the latest compliance report says about the ban:

1. 25% of the total WhatsApp users banned globally come from India.

2. More than 95% of bans in India are due to the unauthorized use of automated or bulk messaging, resulting in spam.

3. WhatsApp received a total of 421 grievances from users relating to various issues such as ban appeal, product support, account support, safety support. Of this, the company took remedial action in 41 instances. 40 of these were related to ban appeals.

4. The global monthly average of users banned on the platform is roughly 8 million. Of this, 2 million bans are from India itself.

5. WhatsApp explained that in addition to responding to and acting on user complaints through the grievance channel, it also deploys tools and resources to prevent harmful behaviour on the platform.

6. WhatsApp justified its measures saying “We are particularly focused on prevention because we believe it is much better to stop harmful activity from happening in the first place than to detect it after harm has occurred.”

WhatsApp had earlier confirmed that it had banned over 3 million users in 46 days. These users are said to have been banned between June 16 and July 31 to prevent online abuse and to ensure safety of the users on the platform.